Privacy Policy

1. Privacy Policy Scope

This privacy policy applies to personal information collected via tormilo.com. GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI is a website specializing in jerseys and sportswear, offering shipping services to the United States, Europe, Australia, and other regions covered by its carriers.

2. Information We Collect

When you place an order, create an account, contact us, or browse our website, we may collect information such as your name, email address, phone number, billing address, shipping address, order details, product preferences, customer service messages, IP address, device information, browser type, and website usage data.

3. Order and Shipping Information

To process and deliver your order, we collect order-related information including purchased items, size, color, quantity, shipping destination, tracking information, delivery status, and communication records. This information helps us fulfill orders, verify delivery, handle return requests, and resolve payment or shipping disputes.

4. Payment Information

Payments on tormilo.com may be processed by third-party payment service providers, including Stripe and PayPal. We do not store full credit card numbers, debit card numbers, CVV codes, or complete payment credentials on our servers. Payment details are submitted securely through the payment provider’s protected systems.

5. Stripe and PayPal Payment Security

Stripe and PayPal may collect and process payment-related information such as payment method details, transaction ID, billing information, fraud-risk signals, authentication status, and payment confirmation records. These records may be used to verify successful payment, prevent fraud, process refunds, respond to payment inquiries, and support dispute or chargeback review.

6. How We Use Your Information

We use personal information to process orders, arrange shipping, provide tracking updates, respond to customer support requests, manage returns and refunds, verify payments, prevent fraud, improve our website, comply with legal obligations, and maintain accurate transaction records.

7. Legal Bases for Processing

Where applicable under GDPR or similar privacy laws, we process personal information based on contract performance, legitimate business interests, legal obligations, consent, and the need to protect customers, our website, and our payment systems from fraud, misuse, or unauthorized activity.

8. Global Shipping and International Data Use

Because we provide shipping to the United States, Europe, Australia, and Rest of the World, your information may be shared with logistics providers, customs-related service providers, and local delivery partners in different countries or regions. This is necessary to complete delivery, provide tracking, handle customs-related matters, and resolve shipping issues.

9. Logistics and Delivery Partners

We may share necessary shipping information with carriers and logistics partners such as USPS, UPS, FedEx, DHL, YunExpress, 4PX, or other regional delivery providers. Shared information may include your name, shipping address, phone number, email address, package details, and tracking information.

10. Customer Service and Dispute Records

When you contact us about an order, return, refund, damaged package, delivery issue, or payment question, we may keep records of your messages, photos, order number, tracking number, shipping label, product condition, and our replies. These records help us provide support and may be used to respond to Stripe, PayPal, card issuer, or bank inquiries.

11. Information Used for Stripe Dispute Support

To help prevent and respond to payment disputes, we may retain transaction-related records such as order confirmation, payment status, billing details, shipping address, tracking number, delivery confirmation, customer communications, refund history, return authorization records, and proof of product or package condition where applicable.

12. Cookies and Tracking Technologies

We may use cookies, pixels, tags, log files, and similar technologies to operate the website, remember cart contents, improve checkout, analyze website performance, detect suspicious activity, and support advertising or analytics functions. You may manage cookie preferences through your browser settings where available.

13. Data Security Measures

We use reasonable technical, administrative, and organizational safeguards to protect personal information. These measures may include SSL/TLS encryption, secure checkout pages, access controls, password protection, limited staff access, firewall protection, malware monitoring, transaction review, secure hosting practices, and regular website security checks.

14. Payment Data Protection

Payment security is handled through trusted third-party payment providers such as Stripe and PayPal. We do not directly process or store complete card details. Payment information is transmitted using encrypted payment channels, and payment providers may apply fraud prevention tools, authentication checks, and risk monitoring to help protect transactions.

15. Data Access Controls

Access to customer information is limited to authorized personnel or service providers who need the information to perform business functions such as order fulfillment, customer support, payment review, shipping, returns, refunds, fraud prevention, or legal compliance. We require service providers to handle personal information responsibly.

16. Data Retention

We retain personal information only for as long as reasonably necessary to complete orders, provide customer service, process returns and refunds, comply with tax and accounting rules, prevent fraud, resolve disputes, and maintain transaction records. Order and payment-related records may be retained for a reasonable period to support legal, financial, and payment processor requirements.

17. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent regarding your personal information. To submit a privacy request, please contact us at service@tormilo.com. We may need to verify your identity before processing your request.

18. GDPR Privacy Rights

If GDPR applies to you, you may have the right to access your personal data, correct inaccurate data, request deletion, restrict processing, object to processing, request data portability, and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a relevant data protection authority.

19. U.S. and California Privacy Rights

Depending on applicable U.S. state privacy laws, including California privacy rules where applicable, you may have rights to know what personal information we collect, request deletion or correction, opt out of certain data sharing, and limit certain uses of sensitive personal information. We do not sell personal information in the traditional sense.

20. Children’s Privacy

Our website is intended for general audiences and is not directed to children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at service@tormilo.com so we can review and delete it where appropriate.

21. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our website, payment methods, shipping operations, legal requirements, or security practices. Updated policy content will be posted on tormilo.com, and continued use of the website means you accept the updated terms.

22. Contact Information

If you have questions about this Privacy Policy, payment privacy, Stripe or PayPal payment records, data security, or your privacy rights, please contact GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI at service@tormilo.com or +86 17505926394. You may also reach us at Unit G513-3, 5th Floor, No. 1-5 Yonglian Road, Yongning Subdistrict, Zengcheng District, Guangzhou City.