Frequently Asked Questions

1. What products do you sell?

We sell jerseys, sports apparel, and athletic-style clothing for everyday wear, game-day outfits, and casual sport-inspired looks.

2. Where do you ship?

We currently ship to the United States, Europe, Australia, and Rest of the World where carrier service is available. Final shipping availability is confirmed at checkout. For details, please see our Shipping Policy.

3. How long does order processing take?

Orders are usually processed within 1–4 business days after payment is completed. Business days do not include weekends or public holidays.

4. How long does delivery take?

United States orders usually arrive within 5–10 business days. Europe orders usually arrive within 7–14 business days. Australia orders usually arrive within 8–16 business days. Rest of the World orders usually arrive within 10–20 business days.

5. How much does shipping cost?

United States standard shipping is USD $8.99. Europe standard shipping is USD $12.99. Australia standard shipping is USD $16.99. Rest of the World standard shipping is USD $22.99.

6. Do you offer free shipping?

Free shipping is available only for United States orders over USD $99.00. Europe, Australia, and Rest of the World orders do not currently include a free shipping option.

7. Which carriers do you use?

We may use USPS, UPS, FedEx, DHL, YunExpress, 4PX, or other regional logistics partners depending on the destination, package size, route, and service availability.

8. Will I receive tracking information?

Yes. After your order ships, we will send a shipping confirmation email with tracking information if available. Tracking updates may take 24–72 hours to appear after the package is handed to the carrier.

9. Do international orders have customs duties or taxes?

Orders shipped outside the United States may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges. These charges are usually the responsibility of the recipient. U.S. domestic orders do not have international customs duties.

10. What should I do if my package arrives damaged?

Please contact us within 48 hours of delivery at service@tormilo.com. Include your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue.

11. What if my package shows delivered but I did not receive it?

Please first check your mailbox, parcel locker, front desk, neighbors, or local carrier office. If you still cannot locate the package, contact us at service@tormilo.com with your order number and tracking number.

12. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Available payment options may vary by device, location, and checkout approval. For details, please see our Payment Policy.

13. What currency do you use?

All prices, shipping fees, taxes, discounts, payments, and refunds are processed in United States Dollars (USD).

14. Is my payment information secure?

Yes. Payments are processed through trusted third-party payment providers such as Stripe, PayPal, Klarna, Apple Pay, and Google Pay. GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI does not store full card numbers, CVV codes, or complete payment credentials on our servers.

15. Can I return an item?

You may request a return within 30 days after delivery. Apparel must be unused, unworn, unwashed, unaltered, free from stains or odors, and returned with original tags, labels, packaging, and included accessories. For details, please see our Refund & Returns Policy.

16. Are customized jerseys returnable?

Custom-made, personalized, or customized name/number items are not eligible for return or exchange unless there is a verified quality issue or an error caused by us.

17. When will I receive my refund?

Approved refunds are returned to the original payment method within 7 business days after refund approval or after the returned item passes inspection. Your bank, card issuer, PayPal, Stripe, Klarna, or wallet provider may take additional time to post the refund.

18. How do you protect my personal information?

We use reasonable security measures such as SSL/TLS encryption, secure checkout pages, access controls, limited staff access, fraud prevention tools, and trusted payment providers. For more information about data collection, GDPR rights, Stripe and PayPal payment records, and privacy protection, please see our Privacy Policy.