Terms of Service
1. Overview
These Terms of Service apply to your access to and use of tormilo.com. This website is operated by GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI, a company that sells jerseys, sportswear, and related athletic-style apparel.
2. Acceptance of Terms
By visiting tormilo.com, browsing products, creating an account, placing an order, or using our services, you agree to follow these Terms of Service. If you do not agree with these terms, please do not use this website.
3. Website Use
You may use this website only for lawful personal shopping purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, upload harmful code, or use the website for fraudulent, abusive, or unlawful activity.
4. Product Information
We aim to display product descriptions, images, colors, sizes, prices, and availability as accurately as possible. However, slight differences may occur due to screen settings, photography, production batches, or manual measurement. Product availability may change without notice.
5. Jersey and Sports Apparel Products
Our products may include jerseys, shirts, hoodies, shorts, pants, and other sports apparel items. Customers are responsible for reviewing size charts, product details, customization information, and order options carefully before completing checkout.
6. Orders and Acceptance
After you place an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of the order. We may refuse, cancel, or limit an order if there is a pricing error, inventory issue, payment problem, suspected fraud, address issue, or violation of these terms.
7. Pricing and Currency
All prices on tormilo.com are listed and processed in United States Dollars (USD). Prices, promotions, discounts, shipping fees, and product availability may be changed at any time before an order is accepted and completed.
8. Payment Terms
We accept payment methods listed at checkout, including card payments, PayPal, Klarna, Apple Pay, and Google Pay where available. Payment security, payment failure, disputes, and refund timing are explained in our Payment Policy.
9. Payment Security
Payments are processed through trusted third-party payment service providers such as Stripe, PayPal, and other supported providers. GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI does not store full card numbers, CVV codes, or complete payment credentials on our servers.
10. Shipping and Delivery
Shipping scope, processing time, shipping fees, delivery estimates, customs duties, carrier information, damaged package reporting, and tracking rules are explained in our Shipping Policy. Please review it before placing an order.
11. Customs, Duties, and International Delivery
For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These charges are usually determined by the destination country or region and are generally the responsibility of the recipient.
12. Returns and Refunds
Return eligibility, apparel return conditions, return request windows, damaged or incorrect item reporting, return shipping responsibility, inspection rules, and refund timing are explained in our Refund & Returns Policy.
13. Custom and Personalized Items
Custom-made, personalized, or customized name/number apparel may not be eligible for return or exchange unless there is a verified quality issue or an error caused by us. Please review all customization details carefully before submitting your order.
14. Privacy and Data Protection
We collect and process customer information to operate the website, process orders, arrange shipping, provide support, prevent fraud, handle payments, and comply with legal requirements. Details about data collection, Stripe and PayPal payment records, GDPR rights, and security measures are explained in our Privacy Policy.
15. Account and Customer Information
You are responsible for keeping your account information, login details, shipping address, billing information, and contact information accurate and secure. GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI is not responsible for order issues caused by incorrect or incomplete customer-provided information.
16. Intellectual Property
All website content, including text, product images, graphics, layout, design elements, logos, icons, and other materials on tormilo.com, is owned by or licensed to GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI unless otherwise stated. You may not copy, reproduce, distribute, or use our content without permission.
17. Prohibited Activities
You agree not to use this website for fraud, chargeback abuse, false claims, unauthorized resale, intellectual property infringement, spam, hacking, scraping, malware distribution, harassment, or any activity that violates United States law, California law, or applicable local laws.
18. Limitation of Liability
To the fullest extent permitted by law, GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI is not liable for indirect, incidental, special, or consequential damages arising from website use, product use, shipping delay, payment issue, service interruption, or third-party service failure. Our total liability is limited to the amount paid for the relevant order where permitted by law.
19. Governing Law and Court Jurisdiction
These Terms of Service are governed by the laws of the People’s Republic of China, without regard to conflict of law principles. Any dispute, claim, or legal action related to tormilo.com, an order, payment, delivery, return, refund, or these terms shall be handled by the competent courts in China, unless mandatory consumer protection laws require otherwise.
20. Contact Information
If you have questions about these Terms of Service, your order, payment, shipping, privacy rights, or return request, please contact GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI at service@tormilo.com or +86 17505926394. You may also reach us at Unit G513-3, 5th Floor, No. 1-5 Yonglian Road, Yongning Subdistrict, Zengcheng District, Guangzhou City.