Shipping Policy

1. Shipping Scope

This shipping policy applies to orders placed via tormilo.com. GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI is a website specializing in jerseys and sportswear; we currently offer shipping to the United States, Europe, Australia, and other regions served by our carriers. Specific delivery availability will be confirmed at checkout based on your shipping address.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment is successfully completed. Business days are Monday through Friday and do not include weekends or public holidays. Processing time is separate from shipping transit time.

3. Shipping Regions, Delivery Time, Fees, and Free Shipping

Shipping fees and estimated delivery times vary by destination. United States orders usually arrive within 5–10 business days, with a standard shipping fee of USD $8.99. Free shipping is available only for United States orders over USD $99.00. Europe orders usually arrive within 7–14 business days, with a standard shipping fee of USD $12.99 and no free shipping option. Australia orders usually arrive within 8–16 business days, with a standard shipping fee of USD $16.99 and no free shipping option. Rest of the World orders usually arrive within 10–20 business days, with a standard shipping fee of USD $22.99 and no free shipping option.

4. Shipping Carriers and Logistics Partners

We work with logistics carriers and delivery partners that may include USPS, UPS, FedEx, DHL, YunExpress, 4PX, or other regional carriers depending on the destination, package size, route, and service availability. The final delivery carrier may vary after the parcel reaches the destination country or region.

5. Shipping Confirmation and Tracking

After your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address used at checkout, if tracking is available. Tracking updates may take 24–72 hours to appear after the package is handed to the carrier. Delivery estimates are for reference only and may change due to carrier delays, customs processing, weather, holidays, or local service conditions.

6. Address Accuracy and Delivery

Please make sure your shipping address, phone number, postal code, apartment number, and delivery details are correct before submitting your order. GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI is not responsible for delays, failed delivery, return shipping costs, or lost parcels caused by incorrect or incomplete customer-provided information. If a package is returned due to address issues, failed delivery attempts, refusal, or unclaimed status, additional shipping fees may apply.

7. Signature and Package Receipt

Most orders do not require a signature unless required by the carrier, destination country, package value, or local delivery rules. Once the tracking information shows that the package has been delivered to the correct address, the order will generally be considered received. We recommend checking your mailbox, front desk, parcel locker, neighbors, or local carrier office if the package is marked as delivered but cannot be found.

8. Damaged Packages or Shipping Issues

Please inspect your package immediately after delivery. If your item arrives damaged, defective, missing parts, or incorrect, please contact us within 48 hours of delivery at service@tormilo.com. Please include your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue. We will review the case and assist with a suitable solution where applicable.

9. International Duties, Taxes, and Customs

For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These charges are determined by the destination country or region and are usually the responsibility of the recipient. GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI does not control customs decisions, customs fees, or customs processing times. For orders shipped within the United States, international customs duties do not apply.

10. Contact Information

If you have questions about shipping, delivery time, tracking, shipping fees, or destination availability, please contact us at service@tormilo.com or +86 17505926394. You may also reach us at Unit G513-3, 5th Floor, No. 1-5 Yonglian Road, Yongning Subdistrict, Zengcheng District, Guangzhou City. Please include your order number when contacting us so our support team can assist you more quickly.