Return & Refund Policy

1. Return & Refund Scope

This Return & Refund Policy applies to orders placed through tormilo.com. GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI sells jerseys, sports apparel, and related athletic-style clothing products. Please read this policy carefully before submitting a return or refund request.

2. Return Request Window

You may request a return within 30 days after the package is delivered, based on the carrier tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable law or approved by our support team.

3. Eligible Return Conditions

To be eligible for return, apparel items must be unused, unworn, unwashed, unaltered, free from stains, odors, pet hair, makeup, deodorant marks, or damage, and returned with original tags, labels, packaging, and any included accessories. Reasonable try-on is allowed, but the item must remain in resalable condition.

4. Jersey and Sports Apparel Requirements

Because our products are clothing items, returned jerseys, shirts, hoodies, shorts, pants, and other sports apparel must not show signs of outdoor wear, washing, stretching, strong fragrance, sweat, damage, or improper care. Items that are worn during games, training, events, photoshoots, or daily use are not eligible for return.

5. Non-Returnable Items

Custom-made, personalized, customized name/number items, final sale items, clearance items, gift cards, and items damaged after delivery are not eligible for return or exchange unless there is a verified quality issue. Returns may also be refused if original tags, packaging, accessories, or required components are missing.

6. How to Start a Return

To request a return, please contact us at service@tormilo.com with your order number, the item you want to return, the reason for return, and clear photos showing the product condition. Please do not send any item back before receiving return authorization from our support team. Unauthorized returns may be refused or may not be processed.

7. Return Shipping Fees

If the return is caused by customer preference, wrong size selection, wrong color selection, change of mind, or an incorrect customer-provided address, the customer is responsible for return shipping fees. If the return is caused by our error, a verified defective item, an incorrect item, or a damaged item reported within the required time, we will review the case and may cover reasonable return shipping costs or provide another suitable solution.

8. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If you receive a damaged, defective, missing, or incorrect item, contact us within 48 hours after delivery at service@tormilo.com. Please include your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue so we can verify and resolve the problem.

9. Return Shipping and Tracking

Customers are responsible for safely packaging return items. We recommend using a trackable shipping service and keeping the shipping receipt until the return is completed. GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI is not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address during return transit.

10. Inspection and Refund Approval

After the returned item is received, we will inspect it to confirm whether it meets our return conditions. If approved, the refund will be issued to the original payment method. If the item is not eligible, used, washed, damaged, missing tags, or not in resalable condition, the return may be rejected or a partial refund may be offered where appropriate.

11. Refund Timing and Payment Method

Approved refunds are processed to the original payment method within 7 business days after the return passes inspection. Your bank, card issuer, PayPal, Stripe, or other payment provider may take additional time to post the refund to your account. Original shipping fees are generally non-refundable unless the return is caused by our error or a verified product issue.

12. Order Issues, Payment Disputes, and Contact Information

For faster resolution and to help avoid unnecessary payment disputes, please contact us first at service@tormilo.com before opening a chargeback or Stripe-related payment dispute. We may request order records, tracking details, delivery proof, product photos, packaging photos, and communication history to review the case. If you have questions about returns, refunds, or product issues, contact GUANG ZHOU CHUN QIN SHANG MAO YOU XIAN GONG SI at service@tormilo.com or +86 17505926394. Our address is Unit G513-3, 5th Floor, No. 1-5 Yonglian Road, Yongning Subdistrict, Zengcheng District, Guangzhou City.